Booking is easily done online—you can reserve a vehicle using our Book Now tab. & If you need additional assistance, feel free to contact us.

You'll receive a confirmation email shortly after booking. Within 48 hours, you'll need to submit a valid driver's license (front & back) for all drivers during your rental. Once received, we'll confirm your reservation details w/any updates (pick-up/staging & drop-off details, beach gear, etc).

Yes, we will try to be as flexible as we can be, but please understand we are a small, family business and our Broncos book out months in advance (especially during holidays and on weekends). Please read our rental agreement for fees on reservation changes. Note there are no prorated refunds for starting a reservation late or returning early. Refunds take 5-7 business days to process on many credit cards.

Clients can cancel 72 hours or more before your pickup day and time for a full refund of the rental fee and the security deposit.

If you try to cancel within the 72 hours before your pickup day/time, we will not be able to refund.

(certain exceptions apply (ie: death in immediate family, medical emergency, etc)

You'll receive a confirmation email, and instructions for submitting pictures of your driver's license. Once complete, we'll send your final confirmation, pickup/staging location and access details.

All payments are done through our website secured online checkout via Stripe. We accept credit cards and debit cards—no prepaid cards.

(other payment options like Zelle, or Venmo can be arranged if client’s desire; pls contact Mike directly to discuss: deanohanarentals@gmail.com

Yes, we require a $250 security/damage deposit which is refundable if you cancel more than 72 hours before pickup. Within 72 hours of your reservation, it is non refundable.

Dean Ohana Rentals, LLC reserves the right to keep the security deposit if there is damage to the vehicle (glass damage, curb damage to rims, smoking in the vehicle, etc.)

No. You can drive all around the island with no additional mileage charge.

We highly recommend clients look into supplemental policies through your insurance provider. Our vehicles are covered under our personal policy and tied to a umbrella policy, but every client is different and should look into insurance options which help you feel comfortable, please.

We will deliver all rentals clean at the time of pickup. & we expect a little sand but here is how you can help along the way:

• Shake out the floor mats to remove sand, dirt, or pet hair

• Don't leave anything behind—double-check for trash and/or personal items

• If you go to the beach, place a towel on the seats to protect them from sand and water (saltwater leaves hard-to-remove stains)

• ABSOLUTELY NO SMOKING!

If the vehicle is returned in a condition requiring extensive cleaning, a cleaning fee may be applied.

Pets are allowed, but the vehicle should be returned in the same clean condition it was picked up in. Cleaning fees will apply if needed.

Please put a protective blanket or towel down if your pets prefer to lay on the seats

No! Smoking or drinking alcohol in the vehicle will result in a $250 fee and possible account suspension or termination.

Yes, but please clean up after yourself. Cleaning fees apply if the car is returned excessively dirty.

Yes. Hawaii's universal seat belt law requires all front and back seat passengers to buckle up at all times.

We can upon request, but for an additional fee.

Client is 100% responsible for attaching/installing the car seat. Dean Ohana Rentals, LLC is not responsible for attaching/installing the car seats due to liability.

$50 fee

$100

Dean Ohana Rentals, LLC requires pictures of the front and back of valid drivers licenses for anyone driving the vehicle.

(Ultimate fees depends on the actual damage to the vehicle)

Our Broncos are insured on our policy and tied to a umbrella policy, but each client is encouraged to find your own supplemental Insurance policy for your rental dates, to the level of your comfort.

Dean Ohana Rentals, LLC highly recommends a supplemental Insurance policy with your insurance provider.

$50 + possible loss of security deposit fee

$250 fee & immediate loss of security deposit (+ possible account termination)

Roadside assistance is not included in the daily rate for the rental.

If client desires assistance from Dean Ohana Rentals, LLC, there will be a $100 fee + actual costs incurred

$250 security deposit fee will not be returned if a Client returns to the wrong location

Please report any damage or cleanliness issues at the beginning of your reservation by emailing us, & please document with pictures/videos.
This is important because you could be held responsible for any unreported damage if left until after your trip.

(Each vehicle has normal wear and tear which we are aware of, and we document via pictures/videos after each rental)

Please contact us asap, and we will do our best to help find your item before the next rental dates.

Please Make a visual sweep of the car before ending your reservation—Dean Ohana Rentals, LLC is not responsible for any lost items.