Booking is easily done online—you can check availability & reserve a vehicle using our Book Now tab. Our software will only charge you a $250 down payment at booking, which reserves the vehicle for your chosen dates; The $250 down payment is refundable up until 72 hours before your rental start day/time; or it will be applied to your final rental balance. Final rental balance will be automatically charged to the credit card saved on file approximately 48-72 hours before the rental day and start time.

All pricing and availability is online and will populate once you enter in your rental dates; & If you need additional assistance, feel free to contact us via phone, email or text message.

You should receive a confirmation email immediately from the HQ Rental Software platform we utilize at booking (if for some reason you don’t, pls email or text and we can email directly to you).

The HQ Rental software will ask you to submit a valid driver's license (a picture of the front) for all drivers during your rental. Approx 48-72 hours before your rental starts, we'll confirm your reservation details via text messaging w/any updates (pick-up/staging & drop-off details, included beach gear, etc).

Yes, we will try to be as flexible as we can be, but please understand we are a small, family business and our Broncos/Jeeps book out months in advance (especially during holidays and on weekends).

Note there are no prorated refunds for starting a reservation late or returning early.

Clients can cancel 72 hours or more before your pickup day and time for a full refund of the down payment / rental fee…no questions asked!

If you try to cancel within the 72 hours before your pickup day/time, we will not be able to refund.

(certain exceptions apply (ie: death in immediate family, medical emergency, and is up to Dean Ohana Rentals, LLC owners discretion; etc)

You'll immediately receive a confirmation email once you pay the $250 rental down payment. 48-72 hours before your rental day & start time, we'll send you final confirmation details and final rental charges will process on the saved payment method you used for the down payment; we will confirm pickup/staging location and access details via text messaging 1-3 days before your rental start day/time.

Feel free to text/email/call us with any questions before your rental starts.

All payments are completed through our website secured online checkout via Stripe. We accept credit cards and debit cards—no prepaid cards.

(other payment options like Zelle, or Venmo can be arranged if client’s desire; pls contact Mike or Nicole directly to discuss: deanohanarentals@gmail.com

cell: +1-808-766-5325

Yes, we do require a $250 rental down payment at the time of booking to reserve (guarantee) the vehicle for your rental dates! The $250 down payment is 100% refundable up until 72 hours before your rental day/start time. The $250 will then be applied to the overall rental balance, and your saved cc/payment method online will be charged the remaining balance 24-72 hours before your rental day start time.

Dean Ohana Rentals, LLC reserves the right to charge the saved credit card on file if there is added damage to the vehicle (glass damage, curb damage to rims, smoking in the vehicle, red-light camera tickets, etc.)

No. You can drive all around the island with no additional mileage charges.

We highly recommend clients look into supplemental policies through your personal insurance provider or companies like Rental Cover. Our vehicles are covered under our personal policy and tied to a umbrella policy, but every client is different and should look into insurance options which help you feel comfortable. If you damage the rental vehicle, Dean Ohana Rentals will expect you to file a claim with your insurance company for damage coverage and/or pay for the damages with your security deposit plus any other balances due from the damage during your rental.

We will deliver all rentals clean at the time of pickup. & we expect a little sand at the end of your trip; but here is how you can help along the way:

• Shake out the floor mats to remove sand, dirt, grass and/or pet hair (please treat the vehicle as you would your own)

• Don't leave anything behind—double-check for trash and/or personal items; please clean out all food items!

• If you go to the beach, place a towel on the seats to protect them from sand and water (saltwater leaves hard-to-remove stains)

• ABSOLUTELY NO SMOKING!

• Please wash or wipe out any of the red clay dirt as well as you can as it stains the longer it stays in the vehicles

If the vehicle is returned in a condition requiring extensive cleaning, a cleaning fee may be applied.

Pets are allowed, but the vehicle should be returned in the same clean condition it was picked up in. Cleaning fees will apply if needed if pet hair is present and requires additional cleaning.

Please put a protective blanket or towel down if your pets prefer to lay on the seats

No!

Smoking (or drinking alcohol) in the vehicle will result in a $250 fee and possible account suspension or termination. NOTE: Any damages caused to our vehicles or other vehicles or persons while driving under the influence of alcohol or drugs will be 100% the responsibility of the rental client/customer. Dean Ohana Rentals, LLC will NOT be held liable

Yes, but please clean up after yourself. Cleaning fees apply if the car is returned excessively dirty with food under the seats, etc. We are on a tropical island, and cockroaches love any leftover crumbs! Please clean up after your group/kids/family, etc.

Yes. Hawaii's universal seat belt law requires all front and back seat passengers to buckle up at all times.

However, Hawaii does allow passengers to ride in the back of trucks/vehicles, etc.

Carseats or booster seats are available on our webisite; We can accomodate upon request for an additional one time fee of $30 per item per trip.

Client is 100% responsible for attaching/installing the car seat. Dean Ohana Rentals, LLC is not responsible for attaching/installing the car seats due to liability.

$50 service fee

$100

Dean Ohana Rentals, LLC requires pictures of a valid drivers licenses for anyone driving the vehicle.

(Ultimate fees depends on the actual damage to the vehicle)

Our Broncos are insured on our personal auto policy and tied to a umbrella policy, but each client is encouraged to find your own supplemental Insurance as desired for your rental dates, to the level of your comfort. Companies like Rental Cover can quote you for supplemental policies.

Dean Ohana Rentals, LLC highly recommends a supplemental Insurance policy with your insurance provider. If vehicles are damaged during your rental, we expect client to submit the insurance claim on your personal insurance first, and Dean Ohana Rentals, LLC Insurance will be secondary

$50 service fee + actual cost to clean stains (wine, chocolate, blood, etc)

$250 fee & actual charges to remove the smoke smell and damages to the vehicle from ashes (+ possible account termination)

Roadside assistance is not included in the daily rate for the rental. Client is expected to take care of issues caused during rental period (ex: flat tires, dead batteries, etc).

If client desires assistance from Dean Ohana Rentals, LLC, there will be a $50 fee + actual costs incurred

$250 fee will be charged if a Client returns to the wrong location without prior authorization from Dean Ohana Rentals, LLC

Please report any damage or cleanliness issues at the beginning of your reservation by emailing us, & please document with pictures/videos.
This is important because you could be held responsible for any unreported damage if left until after your trip.

(Each vehicle has normal wear and tear which we are aware of, and we document via pictures/videos after each rental)

If you damage the vehicle we expect you to pay for the damages using your insurance (beyond normal wear & tear), Client must submit the claim via their insurance as primary. Dean Ohana Rentals, LLC insurance would be secondary.

Please contact us asap, and we will do our best to help find your item before the next rental dates.

Please Make a visual sweep of the car before ending your reservation—Dean Ohana Rentals, LLC is not responsible for any lost or stolen items.