ACCEPTANCE OF TERMS AND CONDITIONS

By selecting the check mark provided herein, you acknowledge and agree to be bound by the terms and conditions outlined in this Rental Agreement ("Agreement"). Please read this Agreement carefully before proceeding with the rental.

PROHIBITED USE OF THE VEHICLE

  • The vehicle may not be used or operated by anyone:
  • Under 21 years of age.
  • Not listed as an additional driver on the rental agreement.
  • To carry persons or property for hire.
  • In any street race or similar contest.
  • In a careless or negligent manner.
  • Under the influence of alcohol or drugs/narcotics.
  • For any illegal purpose or to commit a crime.
  • If obtained from the lessor by fraud or misrepresentation.
  • When loaded beyond its rated capacity.
  • With more passengers than available seat belts or the vehicle’s design capacity.

Violation of any prohibited use voids all liability and insurance coverage, making the renter fully responsible for all loss or damage, including but not limited to the lessor’s expenses and loss of use.

VEHICLE RETURN

  • Prior Authorization Required: You must contact Dean Ohana Rentals, LLC before your drop-off time/date to arrange the return.

  • Unauthorized Location Drop-Off: A $250 fee will apply for unauthorized location drop-offs.

  • Late Return Policy: A 60 minute grace period is allowed if you notify us in advance due to unforeseen delays (e.g., roadwork, traffic delays, or accidents). After this, a $50 late fee will apply. Late returns disrupt operations and affect other renters, so punctuality and communication are essential.

CLEANING & FUEL

  • Cleaning: We understand there may be sand and even mud at times, but please do your best to keep the vehicle as clean as possible; If returned extra dirty, a cleaning fee of up to $100 could be assessed based on the level of cleaning required.
  • Fuel: The vehicle will be delivered with a full tank and must be returned full. If not, the renter will be charged for refueling plus a $50 administrative fee. If the vehicle was received with less than a full tank, please email a photo of the fuel level to hold the previous renter responsible.
  • No Smoking: Smoking in the vehicle is 100% strictly prohibited. Any signs of smoke odor or ash residue will result in a $250 cleaning fee, as well as losing the $250 Security Deposit.

RENTER RESPONSIBILITIES

  • Flat Tires & Battery Issues: The renter is responsible for flat tires caused by road hazards; and battery-related problems from not shutting the vehicle down correctly.
  • Basic Maintenance (For Rentals Over 30 Days): Renters must maintain oil and water levels. Engine failure due to negligence may result in liability for repair costs (up to $1,000).
  • Mechanical Failure: If the vehicle acts up or overheats, turn it off immediately and contact Dean Ohana Rentals, LLC. Failure to do so may result in full liability for repair costs.
  • Parking & Traffic Violations: Renters are responsible for all fines, which should be paid immediately. If Dean Ohana Rentals, LLC pays the fine on your behalf, you will be charged the fine amount plus a $50 handling fee.

LOST KEYS & GLASS DAMAGE

Lost Keys:

  • Key replacement fees: $500 Ford Dealer Replacement Fee + Loss of Security Deposit

Broken Glass: Renters are 100% responsible for broken or chipped glass or mirrors unless caused by an accident where another party is at fault.

PAYMENT & CANCELLATION POLICY

Payment: Full Rental Fee and Security Deposit payment is required up front to reserve (hold) the Bronco for your dates (This is standard for TURO and other Peer to Peer Rental Services)

Refund Timeline & Cancellation Fees:

  • 72+ Hours Before Reservation Time: Full refund of security deposit
  • Less Than 72 Hours Notice: No refunds
  • No Notice: No refund.
  • No refunds after the rental begins.

RENTAL CHARGES & DAMAGE LIABILITY

Rental Charges: The rental period is billed in 24 hour (daily) increments. Overtime charges will be assessed accordingly.

Damage or Loss: The renter is responsible for all damage or loss, regardless of fault, including theft, collision, and vandalism, except for accidental fire, explosion, or natural disasters. Liability includes:

  • Repair costs or the car’s fair market value (whichever is less).
  • Loss of use charges based on reasonable downtime.
  • Towing and storage fees.

Insurance Claims: If the renter’s insurance or credit card covers damage, Dean Ohana Rentals, LLC must be provided with insurer details. Any excess amount collected will be refunded.

INSURANCE REQUIREMENTS

Standard Coverage: All vehicles are insured and linked to a umbrella policy, meeting Hawaii’s minimum legal requirements. Renters are encouraged to add on their own supplemental Insurance policy for the dates of their rental.

U.S. Customers: Renters are encouraged to maintain personal auto insurance covering:

  • Bodily injury & property damage liability
  • Personal injury protection (where required)
  • Uninsured/underinsured motorist coverage (where required)
  • Comprehensive & collision coverage

Primary vs. Secondary Coverage: Renter’s insurance is primary, and Dean Ohana Rentals, LLC coverage (if applicable) is secondary. Our policy applies only within the U.S.

Coverage Exclusions: Insurance will be void if the renter violates the agreement.

Claim Deductible: Insurance claims are subject to an excess of up to $1,000.

FINES & EXPENSES

Renters will pay all fines, court costs, and expenses for parking, traffic, red-light camera tickets, and other violations while in the renter’s reservation time slots.

A $50 administrative fee will apply for any violations incurred during the rental period.

GOVERNING LAW

This Agreement shall be governed by the laws of Hawaii. Any disputes will be resolved under Hawaii jurisdiction.

FINAL ACKNOWLEDGMENT

Payment to Dean Ohana Rentals, LLC constitutes acceptance of all terms and conditions available on our website; & you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth in this Rental Agreement. If you do not agree with any part of this Agreement, do not proceed with the rental process.